Terms & Conditions

Welcome to Tresco Farm. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Postal address
• Booking details
• Number of guests
• Arrival and departure dates
• Special requests
• Payment information (processed securely through third-party payment providers)

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages /visited
• Time spent on pages
• Referring website
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Process campsite bookings
• Confirm reservations
• Respond to enquiries
• Communicate important booking updates
• Provide customer support
• Improve our website and services
• Monitor website performance
• Prevent fraud and misuse
• Comply with legal obligations

3. Booking and Payment Information

Payments are processed using secure third-party payment providers.

We do not store your complete payment card information on our servers.

Please review the privacy policies of any payment provider used during the booking process.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Analyse website traffic
• Improve website performance
• Understand visitor behaviour

You can disable cookies through your browser settings, although some website features may not function properly.

5. Analytics

We may use analytics services (such as Google Analytics) to understand how visitors use our website.

These services may collect:

• Device information
• Browser information
• Location (general)
• Pages visited
• Session duration

This information is used only to improve the user experience.

6. Marketing Communications

If you choose to subscribe to our newsletter or promotional emails, we may send updates about:

• Campsite news
• Seasonal offers
• Special events
• Promotions

You may unsubscribe at any time using the unsubscribe link included in our emails.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers who assist us with:

• Payment processing
• Booking management
• Website hosting
• Email communications
• Analytics services
• Legal or regulatory requirements

These providers are required to protect your information and use it only for the services they provide.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

While we strive to use commercially acceptable means to protect your information, no online transmission or storage method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Manage bookings
• Meet legal and accounting obligations
• Resolve disputes
• Enforce our agreements

When no longer required, your information will be securely deleted or anonymised.

10. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing activities
• Object to marketing communications
• Request a copy of your personal data
• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised effective date.

We encourage you to review this policy periodically.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Tresco Farm Campsite

Address: Tresco Farm Campsite St Merryn Padstow Cornwall PL28 8NL

Phone: +123 456 7890

Email: trescofarm@hotmail.com

We will respond to privacy-related enquiries as soon as reasonably possible.